Refund policy

Last updated 1 October 2026

30-day money-back guarantee. If you are not happy with Proofmere within 30 days of your first purchase, we will refund you in full. No questions asked.

What's covered

Your first payment for the monthly plan ($19 USD) or the annual plan ($149 USD), if you ask within 30 days of that payment.
The Proofmere Prompt Pack ($9 USD) and Proofmere AI Toolkit ($49 USD), if you ask within 30 days of buying them.
An annual renewal, if you ask within 14 days of the renewal date and have not used the service since it renewed.

Monthly renewals

Monthly renewal payments after your first 30 days are not normally refunded, because you can cancel at any time before the next charge and we remind you 3 days before your first $29 charge. If something has gone wrong, contact us anyway. We will always look at your situation fairly.

How to ask for a refund

Email admin@proofmere.com from the address you used to buy, or reply to your Paddle receipt. Refunds are processed by Paddle, our reseller and Merchant of Record, to your original payment method, usually within 5–10 business days.

Cancelling

You can cancel your subscription at any time in one click from your members' page or from the link in any of our emails. Cancelling stops future charges and you keep access until the end of your paid period. Cancelling does not by itself refund a past payment; ask us if you're within the guarantee period.

Your consumer rights

This policy is in addition to your rights under the Australian Consumer Law and other consumer laws that apply to you, which cannot be excluded.